Cupilo Manuals & User Guides

Cupilo is a consumer wellness brand dedicated to providing accessible relief for muscle tension and stress through a variety of electronic massage and heating products. Their catalog features ergonomic devices such as cordless neck and shoulder massagers with heat, bubbling foot spas, shiatsu foot massagers with air compression, and wearable heating pads.

Designed for home use, Cupilo products often incorporate features like rechargeable lithium batteries for portability, multiple speed and heat settings, and safety mechanisms like auto-shutoff and overheat protection. The brand emphasizes customer support and product durability, typically offering a standard 12-month warranty which can often be extended through registration.

• How do I extend my Cupilo warranty?

  You can extend your warranty from 1 year to 3 years for free by emailing service@mycupilo.com with 'Warranty' as the subject line or by messaging the brand on their official Facebook page within 60 days of purchase.

• Why does my massager turn off automatically?

  Cupilo massagers are equipped with an auto-shutoff timer (typically 10 to 15 minutes) and overheat protection to ensure safety and prevent motor damage. Allow the device to cool for 15-30 minutes before reusing if it shuts down due to heat.

• How do I clean my Cupilo device?

  Unplug the unit and allow it to cool. Wipe the surface with a soft, dry cloth. Do not use chemical solvents or submerge the device in water. For foot massagers with removable sleeves, the sleeve can usually be washed gently.

• What should I do if the massager does not charge?

  Ensure you are using the provided adapter or a compatible 5V 2A charger (depending on the model). If the device has overheat protection activated, wait for it to cool down completely before attempting to charge again.