Volcora 80mm Thermal Receipt Printer (USB/Ethernet) Instruction Manual

1. Inleiding

This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your Volcora 80mm Thermal Receipt Printer. This printer is designed for Point-of-Sale (POS) applications, offering fast and efficient thermal printing with an auto-cutter. It supports USB and Ethernet connectivity and is compatible with Android, Windows, and Linux operating systems.

2. Veiligheidsinligting

• Maak seker dat die drukker aan 'n geaarde kragaansluiting gekoppel is.
• Moenie die drukker aan water of oormatige humiditeit blootstel nie.
• Vermy die plasing van die drukker in direkte sonlig of naby hittebronne.
• Gebruik slegs die kragadapter wat saam met die drukker voorsien word.
• Hou die drukker weg van kinders.
• Moenie probeer om die drukker self uitmekaar te haal of te herstel nie. Kontak kliëntediens vir hulp.

3. Pakketinhoud

Verifieer dat alle items in die pakket teenwoordig is:

• Volcora 80mm Thermal Receipt Printer
• Kragkoord
• USB kabel
• Test Paper Roll
• Installasie CD

Figure 3.1: Package Contents. The image displays the Volcora Thermal Receipt Printer along with its accessories: a power cord, a USB cable, a roll of test paper, and an installation CD.

4. Produk verbyview

4.1. Poorte en knoppies

Figure 4.1: Printer Ports and Buttons. This image illustrates the rear ports including Power Supply, Ethernet Port, Cash Drawer Port (6Pin RJ11), and USB Port. It also shows the front panel with Power LED, Error LED, Paper LED, Feed Button, and Cover Open Button.

• Kragtoevoerpoort: Koppel aan die kragadapter.
• Ethernet-poort: For network connectivity (LAN).
• Cash Drawer Port (6Pin RJ11): Connects to a cash drawer.
• USB-poort: Vir direkte verbinding met 'n rekenaar.
• Krag LED: Dui kragstatus aan.
• Fout LED: Indicates printer errors.
• Paper LED: Indicates paper status (e.g., low paper).
• Voerknoppie: Manually feeds paper.
• Cover Open Button: Releases the printer cover to access the paper roll.

Figuur 4.2: Veelvuldige views of the Volcora Thermal Receipt Printer, showing its compact design and various connection points.

5. Opstelling

5.1. Unboxing and Connecting

1. Pak die drukker uit en verwyder alle verpakkingsmateriaal.
2. Koppel die kragadapter aan die drukker en dan aan 'n kragaansluiting.
3. Connect the printer to your Windows PC using the provided USB cable.

5.2. Papierrolinstallasie

1. Press the Cover Open Button to open the printer cover.
2. Insert the thermal paper roll with the printing side facing up.
3. Pull a small length of paper out past the cutter.
4. Maak die drukkerdeksel stewig toe totdat dit in plek klik.

5.3. Drywerinstallasie (Windows)

1. Download the latest driver for Windows from the Volcora support webwebwerf: volcora.com/support.
2. Pak die afgelaaide uit file en voer die drywerinstalleerder uit.
3. Follow the on-screen prompts, agreeing to the license and selecting your printer model (e.g., 500108).
4. Ensure the printer is connected via USB during installation.
5. After successful installation, the printer should be recognized in your computer's "Printers & scanners" settings.

Figure 5.2: Easy Installation Steps. This diagram outlines the four main steps: Download drivers, Install drivers, Connect the printer, and Test print.

5.4. Network Configuration (Ethernet)

If you are using the Ethernet connection, you may need to configure the printer's IP address to match your network's subnet. This can be done using the Setting Tool software.

1. First, identify your PC's IP address and subnet mask.
2. Perform a printer self-test (see Section 6.2) to get the printer's current IP address.
3. If the printer's IP is not in the same subnet as your PC, you will need to adjust either the PC's IP or the printer's IP.
4. Open the Setting Tool software (available from volcora.com/support).
5. Select the printer model and choose 'NET' for the port type.
6. Enter the printer's current IP address and click 'Get Param' to retrieve its network settings.
7. Modify the IP address, subnet mask, and gateway to align with your network configuration.
8. Click 'Set' to apply the new settings to the printer.
9. Perform another self-test to confirm the IP address has been updated.

5.5. Plasingsopsies

Figure 5.3: Multiple Use & Placement. The printer can be wall-mounted for kitchen use or placed on a counter for receipt printing.

6. Bedryfsinstruksies

6.1. Basiese Drukwerk

Once the printer is connected and drivers are installed, you can print receipts from your POS software or any application that supports printing. The printer features a 203 dpi resolution for clear prints and an auto-cutter for efficient receipt handling.

Figure 6.1: Efficient Printing. This image highlights the printer's fast print speed, low noise operation, and clear 203 dpi output, showing a receipt with a QR code and a barcode.

The printer supports various barcode types including UPC-A, UPC-E, EAN13, EAN8, CODE39, ITF25, CODABAR, CODE93, CODE128, QRCODE, PDF417, and Data matrix.

• Volcora test QRcode
• VolcoraTest128
• 1234567891231
• 0123456789128

6.2. Printer Self-Test

A self-test prints the printer's configuration, including its IP address (if connected via Ethernet), and confirms basic functionality.

1. Maak seker dat die drukker afgeskakel is.
2. Press and hold the "Feed" button.
3. While holding the "Feed" button, power on the printer.
4. Continue holding the "Feed" button for approximately 5 seconds until the self-test page begins to print.

6.3. Verenigbaarheid

The Volcora Thermal Receipt Printer is compatible with various POS systems and operating environments. It supports ESC/POS commands.

Figure 6.2: Printer Compatibility. This chart lists compatible POS systems such as Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, and KaHero POS. It also lists systems that are not compatible, including Square, Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, and Shopify.

Versoenbare bedryfstelsels: Android, Windows, Linux. (Note: A software development kit (SDK) is required for custom application development on Ethernet-supported systems, including Windows, Linux, and MAC.)

Nie versoenbaar met: Delivery platforms or POS applications such as Ubereats, Grubhub, Doordash, Postmates, Square, Clover, or Shopify. Does not offer Bluetooth or WiFi printing options.

Figure 6.3: Detailed Compatibility Table. This table shows compatibility for USB and Serial connections across various operating systems (Windows, Mac OS, Linux, Android, iOS) and notes about SDK and ESC/POS commands.

7. Onderhoud

7.1. Skoonmaak

• Regularly clean the printer's exterior with a soft, damp lap.
• To clean the thermal print head, use an alcohol swab. Ensure the printer is off and cool before cleaning.
• Remove any paper dust or debris from the paper path.

8. Probleemoplossing

8.1. Algemene probleme en oplossings

For further assistance, refer to the Volcora support center or contact customer service.

9. Spesifikasies

10. Waarborg

This Volcora Thermal Receipt Printer comes with a Beperkte waarborg. Please refer to the warranty card included in your package or visit the Volcora support webwebwerf vir gedetailleerde bepalings en voorwaardes.

11. Kliëntediens

For additional assistance, troubleshooting, or to download drivers and tools, please use the following resources:

• Volcora Help Portal: https://help.volcora.com
• Download Support Center: https://volcora.com/support
• Kliëntediens -e -pos: support@volcora.com

Our U.S. based customer support team is available to assist with any integration issues.